Communication between this firm and our
clients is essential. Much of our
contact will be by telephone. Our firm
has implemented a phone policy to enable
us to continue providing the high
quality of legal services for which it
is well known by providing an efficient
timesaving procedure for the making and
returning of phone calls.
It is very
important to the firm that we maintain
prompt and productive communications
with you. We also strive to minimize
frustrations of "telephone tag" or lost
time on your part in the waiting on a
return call from our office.
Telephone Conferencing Hours: Except
in an emergency, please call me during
the following office hours: 8:30 a.m. to
9:00 a.m. and 4:00 p.m. to 5:00 p.m.
Please remember that at times I will not
be available during these hours because
of a trial or other client-related
matters. Please do not be upset if I am
not available to immediately take your
call. I will be returning phone calls
during these hours as well. Rest assured
that someone from our firm will make
every effort to return your call within
twenty-four (24) hours. Should this not
occur, however, we would appreciate you
calling us back and letting the
receptionist know that your original
call had not yet been returned.
Preparing for Conferences: Before
calling, please prepare a written list
of those matters you wish for us to
discuss. If I am not available when you
call, please share your list with the
paralegal so that I will be prepared for
our discussion when I return your call
thereby saving us both valuable time.
Please remember, however, that only
attorneys can give legal advice.
Employees of our firm who are not
attorneys do not give legal advice and
should not be asked to do so.
Note-taking Supplies: Please have
pen and paper available before calling
to make any appropriate notes during our
telephone conferences. You will then
have a convenient reference source of
our conversation and of important dates,
advice, or instructions that I may have
given you.
Emergencies: If your call is urgent,
please explain what the emergency
involves to the person answering your
call. Either I or one of our paralegals
will return your call as soon as
possible.
Your
Telephone Number: If asked, please
give your telephone number(s). We, of
course have such information in your
case records, but having it on your
telephone message assists us in
maximizing the use of our time for you
and our other clients. It would be
appreciated if you would let us know if
I may call you (and at what numbers)
during evening hours or on the weekend
when avoidable circumstances do not
allow me to return your call during our
telephone conference hours described
above or when I may need to contact you
on an expedited basis.
Ensuring Clear Communications:
During our conversations, please ask for
any clarification you may need so that
we do not end a conference with your
questions unanswered.
Improving Our Telephone Conferencing:
Please let me know if you have any
suggestions on how we can improve upon
our telephone policy or if you have any
concerns or complaints regarding our
handling of your calls (positive
feedback is always welcome, also!)
Thank
You! Your cooperation and assistance
plays a critical role in the success of
our attorney/client relationship and in
reaping the timesaving and efficient
benefits offered by our firm’s telephone
policy. We value your having entrusted
us to represent you and intend to
provide you with the high and excellent
quality of services that you expect and
deserve. Thank you again for having
given us the opportunity to do so.
